Frequently Asked Questions

Laundromat FAQ

Open at 7am, last load 9pm.

We are staffed full time by experienced customer service representatives who will be happy to advise you on the appropriate machine to use and how to use it.

Commercial Laundry Service FAQ

No contract is required. A contract is only required for linen rentals and not for customer owned linens. We will earn your business each and every time we launder your items.

We will work with each customer on an individual basis and create a schedule that works for you.

Yes, unless your under a rental agreement. We wash all our customers’ orders separately and you will receive back exactly what you handed to us.

To create an account for your business, please contact us at (585) 978.7503 or and we will create the account for you. We will be adding the ability to manage your account online in the near future.

Wash and Fold Service FAQ

Yes! We now offer pick-up and delivery service. Our Fluff and Fold Service is $1.75 / lb. We have a $30 minimum on all pick-up and delivery orders.

No, but when scheduling the service, please provide clear instructions indicating where we can find your clothes and drop them off. Please ensure that you have a secure space to leave your clothes and not visible from the street. If you live in an apartment or condo complex, you can leave the clothes with the front desk attendant if they have one. If your building requires a code to enter, please inform us at the time of placing the order.

We are open to special requests. If you don’t specify, we typically fold all garments and then protect them with a clear plastic garment bag.

We separate whites, lights, and darks into different machines. We also pull out delicate items and place them in special laundry bags to further protect them.

It’s simple! Click here to get started.

When the order is completed, we bill your credit card and email you an invoice.

Of course! During the account setup process you will be able to add your personal preferences that will be followed for each and every order. In addition, when you place an order you will be able to create specific instructions for that individual order.

Yes. You can log into your online account and change your preferences as often as you like.